Frequently Asked Questions
Subscription & Pricing
What subscription options do you offer?
We offer two subscription tiers to meet different needs:
Monthly 5 Pack: 5 videos and 5 photos per month
Monthly 10 Pack: 10 videos and 10 photos per month
Can I download content without a subscription?
Yes. We offer individual downloads with perpetual licenses for both photos and videos. These can be purchased using direct payment.
What happens to my downloaded content if I cancel my subscription?
Any content downloaded during your active subscription period remains licensed for your use according to the terms of the original license agreement. You retain perpetual usage rights for this content.
Do you offer refunds?
For subscriptions we offer refunds within 14 days of purchase if the licensed content has not been used. Individual videos and photos are non-refundable once the content has been downloaded.
Licensing & Usage
What types of licenses do you offer?
We provide three license types:
Royalty-Free (RF): One-time payment for perpetual usage
Rights-Ready (RR): Pre-packaged rights for specific use cases
Rights-Managed (RM): Custom licensing for specific usage requirements
Do I need to attribute drone footage in my projects?
For commercial use, attribution is not required but is appreciated. For editorial use, attribution is required in the following format: "Footage/Photo by M. Jenkins via Nu Aerial LLC”
If licensed content is used in an audio/visual production where credits are accorded to other providers of licensed material, you must include a credit in comparable size and placement. The credit should be in the following form or as otherwise stipulated in the caption information accompanying the content on the Nu Aerial LLC website: "[Video] [Imagery] supplied by M. Jenkins via Nu Aerial LLC
Can I use the content on multiple projects?
With our Royalty-Free license, you can use the content in multiple projects without additional fees. Rights-Ready and Rights-Managed licenses may have specific usage limitations.
Who, besides me, can use the licensed content?
The rights granted to you are non-transferable and non-sublicensable, meaning that you cannot transfer or sublicense them to anyone else. The exceptions are for an employer or client. If you are purchasing on behalf of your employer or client, then your employer or client can use the content. You may allow subcontractors (for example, your printer or mailing house) or distributors to use content in any production or distribution process related to your final project or end use.
Who owns the stock video content?
All of the licensed content is owned by Nu Aerial LLC. All rights not expressly granted in this agreement are reserved by Nu Aerial LLC. You may not assert any right to revenue from a collecting society, social media website, content sharing platform or any other third party in respect of photocopying, digital copying, sharing, distribution or other secondary uses of the licensed content.
Technical & Downloads
What file formats do you provide?
Videos are available in:
4K MP4
2K MP4
1080p MP4
Photos are available in:
High-resolution JPEG
How long do I have to download purchased content?
Downloads are available for 30 days from the purchase date. We recommend downloading and backing up your content promptly.
Can I share content with my team?
Our standard license allows up to 5 users within the same organization to access and use the content. Additional seats can be purchased for larger teams.
Property & Model Releases
Do you provide property releases?
As an additional service, we can acquire property releases for use in commercially distributed projects, featuring recognizable private property.
How do I know if content is released for commercial use?
All content is available for commercial use based on different pricing rates depending on the use (advertisement, film, broadcast, print). Contact our team to learn more about commercial use pricing at support@nuaerial.com
What if I need content for sensitive subjects?
Content featuring models or property used for sensitive subjects (such as medical conditions or controversial topics) requires a disclaimer stating it's for illustrative purposes only.
Distribution & Resale
Can I distribute content as part of my project?
Yes, you can distribute content as part of your completed project. However, you cannot distribute or resell the raw footage/photos as standalone files.
Can I use content on multiple platforms?
Yes, our standard license allows usage across multiple platforms (web, broadcast, print, social media) within the same project.
Are there any restrictions on social media use?
While you can use content on social media platforms, you must ensure the platform's terms of service don't claim ownership rights over the content.
Legal & Compliance
What about drone footage regulations?
All our drone footage is captured in compliance with local aviation authorities. However, you are responsible for ensuring the content's use complies with your local regulations.
Do you offer indemnification?
We warrant that properly licensed use of our content will not infringe on any copyright. However, you are responsible for ensuring proper usage and obtaining any additional rights needed. We offer model and property releases as an additional service at support@nuaerial.com.
What about privacy concerns?
While we obtain necessary releases, you are responsible for ensuring your specific use of the content doesn't violate any individual's privacy rights in your jurisdiction.
Support & Contact
How can I get help with licensing questions?
Contact our licensing team at support@nuaerial.com for specific questions about usage rights or custom licensing needs.
What if I need a custom license?
Contact our sales team to discuss custom licensing options for specific use cases not covered by our standard licenses.
How quickly can I expect a response?
We aim to respond to all inquiries within 24 business hours. For urgent licensing questions, please mark your email as "Urgent" in the subject line.